Frequently Asked Questions
Information about MyRobeco
General functionalities of MyRobeco
Where can I find the user manual?
How can I request additional access/user accounts?
What are the terms and conditions of using MyRobeco?
Which capabilities are available under Self Service Administration?
How can I create a new user?
How can I block a user?
How can I remove a user?
Is there a video explaining all self-service features?
What should I do if I have technical questions?
What should I do if I have questions about the data/reports?
MyRobeco is displaying an error message. What should I do?
Why can't I access the MyRobeco anymore?
Account / Portfolio
I don’t see all of my portfolios. How can I gain access to them?
Which reports and or other information are available for download?
What is a favorite portfolio?
How do I set a favorite portfolio?
How can I gain access to MyRobeco?
I’m having difficulty with the login process. Where can I get support?
How can I reset my password and create a new one?
How can I request a Multi Factor Authentication (MFA) access code?
How can I gain access to the data through APIs?