Robeco is a global asset manager and offers a mix of investment solutions within a broad range of strategies to institutional and private investors worldwide. Robeco ‘s head office is in Rotterdam, the Netherlands. The company has a strong presence in Europe, Asia and the US as well as a developing presence in emerging markets such as Latin America. Robeco was founded in 1929 in the Netherlands. Today, Robeco is the center of asset management expertise for ORIX Corporation, Robeco ‘s shareholder based in Tokyo, Japan.
The Continuity & Stability department (C&S) is responsible for ensuring stability, security, business continuity and reliability of Robeco’s data processing and IT environment. Within C&S, the Monitoring & Control team (M&C) is responsible for managing and monitoring the IT operating environment. This includes Robeco’s application landscape, data processing and IT infrastructure. For this environment, Robeco makes use of different types of outsourcing, including external data centers and several SaaS and PaaS solutions.
M&C monitors and manages 24/7 Robeco’s critical data (batch) processes and availability of the IT infrastructure. The team manages the ITIL service processes as agreed with the critical IT-providers. M&C is an important point of contact for communication about disruptions, critical incidents and unavailability of IT systems. They coordinate incident solving and disruption handling and overlook that structural solutions are realized by stakeholders.
As an IT service coordinator you contribute in creating a continuous and stable IT infrastructure by monitoring all requests, incidents and other events and manage this for further follow-up to the right people of teams with the right priority. Based on your extensive view on the IT infrastructure and the dependencies, you could assess the impact of an request, incident or event and act upon it. The IT service control coordinator works closely together with all other team members, IT development teams, change management, suppliers and business representatives in order to ensure the most appropriate level of service. The key activities and responsibilities of the IT service Coordinator are:
You are a highly motivated professional who is eager to grow, learn, and gain new skills. You are a flexible team player with problem-solving capabilities who is comfortable in working under tight deadlines in an hectic environment. You have a relevant education at Bachelor+ working and thinking level, or comparable, has excellent communication skills and have a strong personality. The candidate should be able to function autonomically as well as in the team. Knowledge of managing an operational IT environment is a must, knowledge of the asset management industry is a benefit.
You also have the following skills, knowledge or experience:
Please send in your application and motivation quoting job vacancy number 457 to firstname.lastname@example.org. For more information about the position, kindly get in touch with Ivo van Alphen, Manager Data Management and Monitoring & Control, e-mail: email@example.com.
All applications will be treated with the utmost confidentiality. An assessment and integrity test may be used in the selection procedure.