Client Services Manager

Robeco is a global asset manager and offers a mix of investment solutions within a broad range of strategies to institutional and private investors worldwide. Robeco's head office is in Rotterdam, the Netherlands. The company has a strong presence in the US, Europe and Asia and a developing presence in key emerging markets such as India and Latin America. Robeco was founded in 1929 in the Netherlands as Rotterdamsch Beleggings Consortium. Today, Robeco is the centre of asset management expertise for ORIX Corporation, Robeco's majority shareholder based in Tokyo, Japan.

Client Services, part of the Client & Investment Services department, situated in Rotterdam and Hong Kong is assisting our global sales and account management network to serve Robeco’ s existing clients. Client Services is providing a high level of service to clients with the goal of creating high quality, trust-based relationships and increasing client satisfaction. Client Services is responding to a constant flow of queries, requests for ad-hoc information and solving problems on behalf of our clients while ensuring that all activities of the firm are in line with commitments, Investment Guidelines, Compliance/Regulatory requirements and in compliance with our control frame work.

The Client Service Manager is primarily responsible to service the client’s needs by phone, mail, personal contact and/or together with the Relation/Sales Managers. We expect the Client Service Manager to really add value in the chain between the client and Robeco and therefore need a self-confident and strong sparring partner for our clients and stakeholders.

• Internal Account Management: Partnering with Robeco Global Sales and Account Management teams & other internal stakeholders/Client account oversight and monitoring clients’ IMA commitments
• Client Management: Responding to daily, informal ad-hoc client enquiries & requests on diverse, non-investment-related servicing matters/Information customization/Problem-solving/Incident communication /Consultant, Administrator, Custodian, KVG or other third-party client advisor communications, etc.
• Process Management: Client onboarding/Contract Management/Report distribution/Home-office support to sales and client relations teams globally/Information sharing
• Operational Support: Subscription and redemption processing/ Cash & Trade Support queries/Client Issue Resolution
• Special Actions: Compliance tracking and reporting/Invoice distribution/Due diligence request and meetings/Client communications of Robeco Corporate updates/Participation in special projects ·

• At least 5 years of relevant full-time work experience, preferably within Client Services team
• Academic or Bachelor’s degree in Business Administration or related business or financial field preferred
• Knowledge about asset management and in particular segregated accounts (mandates)
• Excellent administrative, organizational and business support skills, with the ability to multi-task and to work calmly under pressure
• Ability to work accurately to tight deadlines.
• Strong communication skills
• Possession of strong analytical skills, detail-oriented while remaining pragmatically minded
• Proactive and able to work independently and as part of a team.
• Capable of working in a fast paced and expanding environment.
• Have a true global mindset; sensitive for cultural differences

We offer an impactful role within an organization that is expanding globally, flexible working and stimulates personal development. For this position, you will be stationed at our Rotterdam office.

Please send in your application and motivation quoting job vacancy number 454 to career@robeco.nl. For more information about the position, please contact Jochem Gottmers (j.gottmers@robeco.nl). 

All applications will be treated with the utmost confidentiality. An assessment and integrity test may be used in the selection procedure.