Disclaimer
Please read this important information before proceeding further. It contains legal and regulatory notices relevant to the information contained on this website.
The information contained in the Website is NOT FOR RETAIL CLIENTS – The information contained in the Website is solely intended for professional investors, defined as investors which (1) qualify as professional clients within the meaning of the Markets in Financial Instruments Directive (MiFID), (2) have requested to be treated as professional clients within the meaning of the MiFID or (3) are authorised to receive such information under any other applicable laws. The value of the investments may fluctuate. Past performance is no guarantee of future results. Investors may not get back the amount originally invested. Neither Robeco Institutional Asset Management B.V. nor any of its affiliates guarantees the performance or the future returns of any investments. If the currency in which the past performance is displayed differs from the currency of the country in which you reside, then you should be aware that due to exchange rate fluctuations the performance shown may increase or decrease if converted into your local currency.
Robeco Institutional Asset Management UK Limited (“RIAM UK”) markets the Funds of Robeco Institutional Asset Management B.V. (“ROBECO”) to institutional clients and professional investors only. Private investors seeking information about the Robeco Funds should consult with an Independent Financial Adviser. ROBECO will not be liable for any damages or losses suffered by private investors accessing the website.
RIAM UK is an authorised distributor for ROBECO Funds in the UK and has marketing approval for the funds listed on the website, all of which are UCITS Funds. ROBECO is authorised by the AFM and subject to limited regulation by the Financial Conduct Authority.
Many of the protections provided by the United Kingdom regulatory framework may not apply to investments in ROBECO Funds, including access to the Financial Services Compensation Scheme and the Financial Ombudsman Service. No representation, warranty or undertaking is given as to the accuracy or completeness of the information on this website.
If you are not an institutional client or professional investor, you should therefore not proceed. By proceeding, please note that we will be treating you as a professional client for regulatory purposes and you agree to be bound by our terms and conditions.
If you do not accept these terms and conditions, as well as the terms of use of the website, please do not continue to use or access any pages on this website.
Robeco Indices B.V.
Complaints handling procedure
Our clients justify our existence, which is why we are so interested in their needs and interests. We try very hard to avoid dissatisfaction among our clients as much as possible. If you have a complaint regarding the provision or administration of our index products, we will endeavor to resolve the matter adequately. We consider complaints as important indications of the quality of services and products provided by Robeco Indices B.V. To achieve a long-lasting relationship with our clients, we handle all complaints properly and timely.
Please follow the procedure as outlined below. Complaints can, for example, be submitted on whether a specific index determination is representative of market value, on a proposed change to the index determination process, on an application of the methodology in relation to a specific index determination, and on other decisions in relation to the index determination process.
Handling complaints
In order to be able to handle complaints properly, complaints are preferably submitted in writing. If a complaint is not in writing, we may ask you to put the details in writing.
After receipt of your complaint, we will send a confirmation to acknowledge the receipt of your complaint. We will send this confirmation without delay and certainly within two weeks after receipt of the complaint.
We will investigate complaints carefully, diligently and impartially. The inquiry is conducted by a senior member of our staff and independently of any personnel who may be or may have been involved in the subject-matter of the complaint.
A complaint will be handled within eight weeks of receipt. If this is not possible due to special circumstances, we will keep the complainant informed. As soon as we have made a decision regarding your complaint, you will be informed in writing. We will explain our decision and, if your complaint is justified, we inform you of any appropriate remedial measures we will take to prevent repetition of the issue.
What information do we need from you?
In order to be able to review your complaint, we ask you to provide us with your contact details, a clear description of your complaint and to supply any supporting evidence that you have.
We would also appreciate it if you let us know what action you are looking for us to take. If necessary in the review of your complaint, we will ask you for further information or clarification. In such case, your prompt response is essential to be able to handle your complaint well and on time.
Robeco Indices B.V. registers every complaint, including all relevant documentation. All documents relating to a complaint, including those documents submitted by complainant, are retained for at least five years after the complaint is settled.
All complaints will be treated confidentially in accordance with prevailing data protection regulations.
