Important information
The Robeco Capital Growth Funds have not been registered under the United States Investment Company Act of 1940, as amended, nor or the United States Securities Act of 1933, as amended. None of the shares may be offered or sold, directly or indirectly in the United States or to any U.S. Person (within the meaning of Regulation S promulgated under the Securities Act of 1933, as amended (the “Securities Act”)). Furthermore, Robeco Institutional Asset Management B.V. (Robeco) does not provide investment advisory services, or hold itself out as providing investment advisory services, in the United States or to any U.S. Person (within the meaning of Regulation S promulgated under the Securities Act).
This website is intended for use only by non-U.S. Persons outside of the United States (within the meaning of Regulation S promulgated under the Securities Act who are professional investors, or professional fiduciaries representing such non-U.S. Person investors. By clicking “I Agree” on our website disclaimer and accessing the information on this website, including any subdomain thereof, you are certifying and agreeing to the following: (i) you have read, understood and agree to this disclaimer, (ii) you have informed yourself of any applicable legal restrictions and represent that by accessing the information contained on this website, you are not in violation of, and will not be causing Robeco or any of its affiliated entities or issuers to violate, any applicable laws and, as a result, you are legally authorized to access such information on behalf of yourself and any underlying investment advisory client, (iii) you understand and acknowledge that certain information presented herein relates to securities that have not been registered under the Securities Act, and may be offered or sold only outside the United States and only to, or for the account or benefit of, non-U.S. Persons (within the meaning of Regulation S under the Securities Act), (iv) you are, or are a discretionary investment adviser representing, a non-U.S. Person (within the meaning of Regulation S under the Securities Act) located outside of the United States and (v) you are, or are a discretionary investment adviser representing, a professional non-retail investor. Access to this website has been limited so that it shall not constitute directed selling efforts (as defined in Regulation S under the Securities Act) in the United States and so that it shall not be deemed to constitute Robeco holding itself out generally to the public in the U.S. as an investment adviser. Nothing contained herein constitutes an offer to sell securities or solicitation of an offer to purchase any securities in any jurisdiction. We reserve the right to deny access to any visitor, including, but not limited to, those visitors with IP addresses residing in the United States.
This website has been carefully prepared by Robeco. The information contained in this publication is based upon sources of information believed to be reliable. Robeco is not answerable for the accuracy or completeness of the facts, opinions, expectations and results referred to therein. Whilst every care has been taken in the preparation of this website, we do not accept any responsibility for damage of any kind resulting from incorrect or incomplete information. This website is subject to change without notice. The value of the investments may fluctuate. Past performance is no guarantee of future results. If the currency in which the past performance is displayed differs from the currency of the country in which you reside, then you should be aware that due to exchange rate fluctuations the performance shown may increase or decrease if converted into your local currency. For investment professional use only. Not for use by the general public.
Robeco Indices B.V.
Complaints handling procedure
Our clients justify our existence, which is why we are so interested in their needs and interests. We try very hard to avoid dissatisfaction among our clients as much as possible. If you have a complaint regarding the provision or administration of our index products, we will endeavor to resolve the matter adequately. We consider complaints as important indications of the quality of services and products provided by Robeco Indices B.V. To achieve a long-lasting relationship with our clients, we handle all complaints properly and timely.
Please follow the procedure as outlined below. Complaints can, for example, be submitted on whether a specific index determination is representative of market value, on a proposed change to the index determination process, on an application of the methodology in relation to a specific index determination, and on other decisions in relation to the index determination process.
Handling complaints
In order to be able to handle complaints properly, complaints are preferably submitted in writing. If a complaint is not in writing, we may ask you to put the details in writing.
After receipt of your complaint, we will send a confirmation to acknowledge the receipt of your complaint. We will send this confirmation without delay and certainly within two weeks after receipt of the complaint.
We will investigate complaints carefully, diligently and impartially. The inquiry is conducted by a senior member of our staff and independently of any personnel who may be or may have been involved in the subject-matter of the complaint.
A complaint will be handled within eight weeks of receipt. If this is not possible due to special circumstances, we will keep the complainant informed. As soon as we have made a decision regarding your complaint, you will be informed in writing. We will explain our decision and, if your complaint is justified, we inform you of any appropriate remedial measures we will take to prevent repetition of the issue.
What information do we need from you?
In order to be able to review your complaint, we ask you to provide us with your contact details, a clear description of your complaint and to supply any supporting evidence that you have.
We would also appreciate it if you let us know what action you are looking for us to take. If necessary in the review of your complaint, we will ask you for further information or clarification. In such case, your prompt response is essential to be able to handle your complaint well and on time.
Robeco Indices B.V. registers every complaint, including all relevant documentation. All documents relating to a complaint, including those documents submitted by complainant, are retained for at least five years after the complaint is settled.
All complaints will be treated confidentially in accordance with prevailing data protection regulations.
