Disclaimer Robeco Switzerland Ltd.
The information contained on these pages is solely for marketing purposes.
Access to the funds is restricted to (i) Qualified Investors within the meaning of art. 10 para. 3 et sequ. of the Swiss Federal Act on Collective Investment Schemes (“CISA”), (ii) Institutional Investors within the meaning of art. 4 para. 3 and 4 of the Financial Services Act (“FinSA”) domiciled Switzerland and (iii) Professional Clients in accordance with Annex II of the Markets in Financial Instruments Directive II (“MiFID II”) domiciled in the European Union und European Economic Area with a license to distribute / promote financial instruments in such capacity or herewith requesting respective information on products and services in their capacity as Professional Clients.
The Funds are domiciled in Luxembourg and The Netherlands. ACOLIN Fund Services AG, postal address: Leutschenbachstrasse 50, CH-8050 Zürich, acts as the Swiss representative of the Fund(s). UBS Switzerland AG, Bahnhofstrasse 45, 8001 Zurich, postal address: Europastrasse 2, P.O. Box, CH-8152 Opfikon, acts as the Swiss paying agent.
The prospectus, the Key Investor Information Documents (KIIDs), the articles of association, the annual and semi-annual reports of the Fund(s) may be obtained, on simple request and free of charge, at the office of the Swiss representative ACOLIN Fund Services AG. The prospectuses are also available via the website https://www.robeco.com/ch.
Some funds about which information is shown on these pages may fall outside the scope of CISA and therefore do not (need to) have a license from or registration with the Swiss Financial Market Supervisory Authority (FINMA).
Some funds about which information is shown on this website may not be available in your domicile country. Please check the registration status in your respective domicile country. To view the Robeco Switzerland Ltd. products that are registered/available in your country, please go to the respective Fund Selector, which can be found on this website and select your country of domicile.
Neither information nor any opinion expressed on this website constitutes a solicitation, an offer or a recommendation to buy, sell or dispose of any investment, to engage in any other transaction or to provide any investment advice or service. An investment in a Robeco Switzerland Ltd. product should only be made after reading the related legal documents such as prospectuses, annual and semi-annual reports.
By clicking “I agree” you confirm that you/the company you represent falls under one of the above-mentioned categories of addressees and that you have read, understood and accept the terms of use for this website.
Robeco Indices B.V.
Complaints handling procedure
Our clients justify our existence, which is why we are so interested in their needs and interests. We try very hard to avoid dissatisfaction among our clients as much as possible. If you have a complaint regarding the provision or administration of our index products, we will endeavor to resolve the matter adequately. We consider complaints as important indications of the quality of services and products provided by Robeco Indices B.V. To achieve a long-lasting relationship with our clients, we handle all complaints properly and timely.
Please follow the procedure as outlined below. Complaints can, for example, be submitted on whether a specific index determination is representative of market value, on a proposed change to the index determination process, on an application of the methodology in relation to a specific index determination, and on other decisions in relation to the index determination process.
Handling complaints
In order to be able to handle complaints properly, complaints are preferably submitted in writing. If a complaint is not in writing, we may ask you to put the details in writing.
After receipt of your complaint, we will send a confirmation to acknowledge the receipt of your complaint. We will send this confirmation without delay and certainly within two weeks after receipt of the complaint.
We will investigate complaints carefully, diligently and impartially. The inquiry is conducted by a senior member of our staff and independently of any personnel who may be or may have been involved in the subject-matter of the complaint.
A complaint will be handled within eight weeks of receipt. If this is not possible due to special circumstances, we will keep the complainant informed. As soon as we have made a decision regarding your complaint, you will be informed in writing. We will explain our decision and, if your complaint is justified, we inform you of any appropriate remedial measures we will take to prevent repetition of the issue.
What information do we need from you?
In order to be able to review your complaint, we ask you to provide us with your contact details, a clear description of your complaint and to supply any supporting evidence that you have.
We would also appreciate it if you let us know what action you are looking for us to take. If necessary in the review of your complaint, we will ask you for further information or clarification. In such case, your prompt response is essential to be able to handle your complaint well and on time.
Robeco Indices B.V. registers every complaint, including all relevant documentation. All documents relating to a complaint, including those documents submitted by complainant, are retained for at least five years after the complaint is settled.
All complaints will be treated confidentially in accordance with prevailing data protection regulations.
