By continuing on this site you have agreed to cookies being placed and accessed by this website. More information and adjusting cookie settings.
Robeco, a mid-sized global asset manager, offers a mix of investment solutions within a broad range of strategies to institutional and private investors worldwide. Robeco’s head office is located in Rotterdam, the Netherlands. The company has a strong presence in the US, Europe and Asia and a developing presence in key emerging markets such as India and Latin America. Robeco was founded in 1929 in the Netherlands as Rotterdamsch Beleggings Consortium. Today, Robeco is the center of asset-management expertise for ORIX Corporation, Robeco’s majority shareholder based in Tokyo, Japan. The following subsidiaries and joint ventures form part of Robeco Group: Robeco Investment Management, Corestone Investment Management, Harbor Capital Advisors, Transtrend, RobecoSAM and Canara Robeco Asset Management Company.
GIS is the central IT department for Robeco and is responsible for Robeco's information systems, whereby use is made of different types of outsourcing, including several SaaS and IaaS providers. Among the main responsibilities of GIS are (functional) application management, application support of business applications, requirement management, information security and BCM, change & release management, monitoring & control, project delivery, quality assurance and vendor management. Furthermore, the delivery department within GIS provides software development capabilities. Other activities of GIS include selecting and implementing IT solutions.
Robeco is looking for a senior IT Service Manager to manage and improve our IT service management processes. This includes Incident, Problem, Change & Release, and Configuration Management. Your challenge is to align these processes in a dynamic environment, where both agility and stability is required. Changes must be deployed in a fast and controlled way with minimum risk for the operational stability and security of the changed environments. You oversee these processes from an operational as well as a tactical perspective and have a strong focus on process improvement, with a combination of auditing, consultancy and technical skills. On a senior level you advise the department head and GIS Management Team about risk reduction and process improvements and implement the required improvements. You have oversight of a small team to ensure all responsibilities are completed.
As an IT Service Manager your key responsibilities are:
Knowledge and skills:
You have a higher technical professional or university education and at least 10 years' experience in the area of IT service management of which 5 years as teamlead, manager or consultant. Preferable you have worked within the financial sector. You are pragmatic and able to work with different types of management styles. You are a critical and creative thinker with strong analytical and communication skills and be able to advice the management about the optimal balance between risk avoidance and agility. Knowledge about IT auditing, Cobit, SOX and ISAE 3402 reporting is preferable. You are a sparring partner for (senior) management.
You also have: